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If you encounter Garmin Express not working issue, perhaps your current version of Windows doesn’t support the application. Ensure the cable is a compatible USB cable. Ensure the USB cable is not connected to a cradle, if one is attached to the GPS. If the problem persists, try another computer, if available. Note: If the computer still does not detect the device, try plugging it into a different USB port. Why doesn’t my computer detect my device when it’s in USB mass storage mode?
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